Refund & Returns Policy
Last Updated: August 25, 2026
At DivasLips, we want you to be happy with your purchase. Because cosmetics and personal care products require special handling, returns and exchanges are reviewed individually.
Returns & Exchanges
Please contact DivasLips before returning any product.
Unopened and unused products in their original condition and packaging may be eligible for exchange. All return and exchange requests are reviewed individually and are subject to approval.
Opened or used cosmetics, skin care products, and other personal care products are generally not eligible for return or exchange.
Exchange Shipping Costs
For approved exchanges, customers are responsible for all shipping costs associated with the exchange, including:
- Shipping the original product back to DivasLips
- Shipping the replacement product from DivasLips to the customer
Original shipping charges are non-refundable.
Please do not send a product back until you have contacted DivasLips and received return instructions.
Incorrect, Damaged or Defective Products
If you receive an incorrect, damaged, or defective product, please contact DivasLips as soon as possible so we can review the issue and make it right.
When the problem is the result of an incorrect shipment by DivasLips or an eligible damaged or defective product, the customer will not be responsible for reasonable shipping costs necessary to correct the order.
We may request photographs or other information to help us evaluate a damaged or defective product.
Refunds
DivasLips generally handles eligible returns through exchanges rather than refunds.
If a refund is approved under special circumstances, the refund will be issued to the original payment method when possible. Processing times after a refund is issued may vary depending on the customer's financial institution or payment provider.
Original shipping charges are non-refundable unless the return resulted from an error by DivasLips.
Sale, Clearance & Limited-Availability Products
Sale, clearance, discontinued, and limited-availability products may have limited replacement availability.
If an approved exchange involves a product that is no longer available, DivasLips will work with the customer to determine an appropriate alternative.
Return Shipping
Customers should use appropriate packaging when returning an approved product.
DivasLips is not responsible for returned merchandise that is lost or damaged before it is received. For higher-value returns, customers may wish to use a shipping method that provides tracking.
Do not mail a return without contacting DivasLips first.
Need Help?
For questions about a return, exchange, damaged product, or incorrect order, please contact:
DivasLips
Email: karole@divaslips.com